SATISFACTION QUESTIONNAIRE

Year 2006

Concept	Punctuation
Customer service from our sale agents	9.06
Information and documents received in our offices	8.67
Satisfaction on the atention and information on deeds.	8.94
Satisfaction percentage about the explanation of final balance.	100%
Satisfaction percentage about the information given on after-sales and mortgage services.	100%
Satisfaction percentage about the information given on payment steps.	100%

Concepto	Puntuación
Customer service from our sale agents	9.63
IInformation and documents received in our offices	8.72
Attention received at the time of completing the purchase of your property	8.90
Quality and finish of the property	8.96
Response to claims and complaints	8.58

Concepto	Puntuación
Customer service from our sale agents	9.50
Information and documents received in our offices	8.78
Attention received at the time of completing the purchase of your property	10
Quality and finish of the property	8.80
Response to claims and complaints	8.25